Privacy Policy

5. Contact Form and Email Contact

Description and scope of data processing

A contact form is available on our website and can be used to contact us electronically. If a user makes use of this option, the data entered in the input form is transmitted to us and stored. This data includes:

• Concern
• Market
• Company
• Name
• Country
• Phone
• Email address
• Message

The following data is also stored when the message is submitted:

• The user’s IP address
• Date and time of submission

Your consent to the processing of the data is obtained as part of the submission process and reference is made to this Privacy Policy.

Alternatively, you may contact us using the email address provided. In this case, the personal data transmitted with the email will be stored.

The data will not be disclosed to third parties in this context. The data is used exclusively for processing the correspondence.

Legal basis for data processing

Where the user has given consent, the legal basis for processing the data is Art. 6(1)(a) GDPR.

The legal basis for processing data transmitted in the course of sending an email is Art. 6(1)(f) GDPR. If the purpose of the email contact is to conclude a contract, Art. 6(1)(b) GDPR constitutes an additional legal basis for the processing.

Purpose of data processing

We process personal data from the input form solely for the purpose of handling the contact request. In the case of contact by email, this also constitutes the necessary legitimate interest in processing the data.

The other personal data processed during the submission process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

Storage period

The data will be erased as soon as it is no longer required to achieve the purpose for which it was collected. For personal data from the input form and data transmitted by email, this is the case when the respective correspondence with the user has ended. The correspondence is deemed to have ended when it can be inferred from the circumstances that the matter in question has been conclusively resolved.

The additional personal data collected during the submission process will be erased after no more than seven days.

Right to object and options for removal

The user may withdraw their consent to the processing of personal data at any time. If the user contacts us by email, they may object to the storage of their personal data at any time. In such a case, the correspondence cannot be continued.

All personal data stored in the course of making contact will be erased in this case.

6. Rights of the Data Subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

Right of access

You may request confirmation from the controller as to whether personal data concerning you is being processed by us.

If such processing takes place, you may request the following information from the controller:

• the purposes for which the personal data is processed;
• the categories of personal data being processed;
• the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed;
• the envisaged period for which the personal data concerning you will be stored or, if specific information is not possible, the criteria used to determine that period;
• the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
• the existence of a right to lodge a complaint with a supervisory authority;
• any available information as to the source of the data where the personal data is not collected from the data subject;

You have the right to request information as to whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate safeguards relating to the transfer.

Right to rectification

You have the right to obtain rectification and/or completion from the controller if the personal data concerning you that is being processed is inaccurate or incomplete. The controller must carry out the rectification without undue delay.

Right to restriction of processing

You may request restriction of the processing of personal data concerning you under the following conditions:

• if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
• if the processing is unlawful and you oppose the erasure of the personal data and request the restriction of its use instead;
• if the controller no longer needs the personal data for the purposes of processing, but you require it for the establishment, exercise or defence of legal claims; or
• if you have objected to processing pursuant to Art. 21(1) GDPR and it has not yet been determined whether the legitimate grounds of the controller override your grounds.

Where the processing of personal data concerning you has been restricted, such data may, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the Union or a Member State.

If the restriction of processing has been imposed under the above conditions, you will be informed by the controller before the restriction is lifted.

Right to erasure

You may request that the controller erase personal data concerning you without undue delay, and the controller is obliged to erase personal data without undue delay where one of the following grounds applies:

• The personal data concerning you is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
• You withdraw your consent on which the processing was based pursuant to Art. 6(1)(a) or Art. 9(2)(a) GDPR, and there is no other legal ground for the processing.
• You object to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object pursuant to Art. 21(2) GDPR.
• The personal data concerning you has been unlawfully processed.
• The personal data concerning you must be erased for compliance with a legal obligation under Union or Member State law to which the controller is subject.
• The personal data concerning you has been collected in relation to the offer of information society services referred to in Art. 8(1) GDPR.

Right to notification

If you have exercised your right to erasure, the controller is obliged to inform all recipients to whom the personal data concerning you has been disclosed of this erasure, unless this proves impossible or involves disproportionate effort.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit that data to another controller without hindrance from the controller to which the personal data was provided, where

• the processing is based on consent pursuant to Art. 6(1)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR; and
• the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be adversely affected by this.

Right to object

You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you which is based on Art. 6(1)(e) or (f) GDPR. This also applies to profiling based on those provisions.

The controller will no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

Where personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing. This also applies to profiling to the extent that it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.

Right to withdraw consent under data protection law

You have the right to withdraw your consent under data protection law at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Automated individual decision-making, including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

• is necessary for entering into, or performance of, a contract between you and the controller;
• is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
• is based on your explicit consent.

Where decisions are based on the aforementioned legal basis, you have the right to express your point of view and to obtain a decision by a person.

Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

The supervisory authority with which the complaint has been lodged will inform the complainant of the progress and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

7. Amendments to Our Privacy Policy

We reserve the right to amend this Privacy Policy from time to time so that it continues to comply with current legal requirements or to reflect changes to our services in the Privacy Policy, e.g. when introducing new services. The new Privacy Policy will then apply to your subsequent visit.

8. Version of the Privacy Policy

Version: 02 September 2026